GR Policies

Thank you for shopping with GR. We take pride in providing high-quality clothing and accessories to our customers. As part of our commitment to transparency and customer satisfaction, we have established the following No-Refund Policy, which outlines the terms and conditions of all purchases made through our website or any other sales channels associated with GR.

  1. Non-Refundable Items: All sales made by GR are final. We do not offer refunds for any reason, including but not limited to, change of mind, wrong size, color preference, or unsuitability of the purchased item.

  2. Exchanges: If you wish to exchange the purchased item for another size, you may do so within [14 days] of receiving the item, provided the requested size is available in our inventory. Please contact our customer support team at me@gabriela-recalde.com with your order number in the subject line to initiate the exchange process. The item must be in its original condition, unworn, and with all tags attached. You will be responsible for the shipping costs associated with returning the item for exchange.

  1. Defective or Damaged Items: In the unlikely event that you receive a defective or damaged item, please contact our customer support team at me@gabriela-recalde.com within [3 days] of receiving the item. We will assess the issue and provide a suitable resolution, such as a replacement in the same size or store credit.

  2. Order Cancellation: Once an order is placed, it cannot be canceled or modified. Please review your order carefully before completing the purchase. We reserve the right to cancel orders in which case a full refund will be issued.

  3. Exceptions: The No-Refund Policy does not affect your rights as a consumer under applicable consumer protection laws.

  4. Refused or Undeliverable Packages: If a package is refused or deemed undeliverable by the carrier due to an inaccurate or incomplete shipping address provided by the customer, GR will not be responsible for reshipping the item or providing a refund. Customers are responsible for ensuring the accuracy of their shipping information.

  5. Dispute Resolution: Any disputes or disagreements concerning this No-Refund Policy shall be governed by the laws of the state of CA. Any legal action taken against [GR shall be filed in the courts of CA.

  6. Modification of Policy: GR reserves the right to modify or update this No-Refund Policy at any time without prior notice. Any changes will be posted on our website, and the revised policy will apply to all purchases made after the effective date of the update.

By making a purchase with GR, you acknowledge that you have read, understood, and agreed to the terms and conditions outlined in this No-Refund Policy.

If you have any questions or concerns regarding this policy, please contact our customer support team at me@gabriela-recalde.com.

Thank you for being a valued customer!

Effective Date: 8/1/23